For Partners (B2B)

How partnership
with IMG works.

A structured, compliant, and transparent process from first inquiry to first crew member on-board. Built for procurement managers and HR directors who need certainty, not surprises.

Who We Work With

Built for global hospitality operators

International

Hotel & Resort Groups

International 4-5 star hotel groups seeking Indonesian F&B, housekeeping, front office, and spa professionals.

Hospitality

Cruise Lines

Major and boutique cruise operators seeking certified Indonesian hospitality crew for hotel departments across their fleet.

Staffing Partners

Recruitment Agencies

Regional and global recruitment firms that need a reliable, SIP2MI-licensed Indonesian staffing partner for their hospitality clients.

Partnership Process

From inquiry to first placement, step by step

1

Initial inquiry

24h

Submit your crew requirements via our partner form. Include role specifications, vessel/property details, and preferred start date. We confirm receipt within 24 hours.

2

Needs assessment call

1-2 days

Our placement team schedules a call to understand your specific requirements, company culture, and compliance expectations. We review MOU terms at this stage.

3

MOU signing

3-5 days

We send a draft MOU for your legal team to review. Once approved, we move to active recruitment for your specific requirements.

4

Candidate shortlist

48h

We deliver a shortlist of fully screened, documented candidates via the partner portal. Each profile includes professional certifications, English assessment, and photo.

5

Interview & selection

Your timeline

You interview candidates via video call. We facilitate and provide translation support if needed. You select your preferred candidates.

6

Deployment & onboarding

Ongoing

We handle all documentation, visa applications, and pre-departure preparation. Crew arrives ready to work. You track everything in real-time via the partner portal.

Partnership Agreement

A clean MOU. No hidden clauses.

Our Memorandum of Understanding is designed to protect both parties. It clearly defines: scope of placement, SIP2MI compliance obligations, and termination terms.

Your legal team can review the template before any commitment. We expect due diligence — we welcome it.

Request MOU templateView compliance docs
SIP2MI compliance obligations
Both parties confirm SIP2MI compliance. Full audit trail maintained by IMG and available on request.
Replacement guarantee
If a placed crew member cannot fulfill contract within 90 days due to our screening failure, we replace at no additional cost.

FAQ

Questions from hospitality procurement managers

How quickly can you provide a shortlist?

For standard roles (waiters, stewards, F&B), we deliver a shortlist within 48 hours. For senior or specialist positions, allow 5-7 days for a thorough search.

Do candidates speak English?

All candidates undergo English proficiency assessment. Hospitality roles require B2 level minimum for guest-facing positions.

Who handles visa applications?

IMG handles all documentation, including work permit applications and visa support. Your HR team reviews and approves — we handle the paperwork.

What happens if a crew member needs to be replaced?

We have a replacement guarantee for the first 90 days. If the placement is unsuccessful due to our screening process, we replace at no additional placement fee.

Can we trial the partner portal before committing?

Yes. We offer a 30-day portal demo access during the evaluation period. Your crewing manager can review the interface and workflow before signing the MOU.

Can you handle large-volume placements?

Yes. Our pipeline has direct access to 2,000+ annual graduates. Whether you need 5 candidates or 500, our team scales to your requirements without compromising screening quality.